If you are not entirely satisfied with your purchase, please return it in its original condition, unworn with all tags attached and within 14 days of the date shown on your dispatch note. Some products are non-returnable for hygiene reasons. This is indicated in the product description contained on the website www.madamebutterflyclothing.co.uk
If you return items outside the 14 day return period we will be unable to process your return. If this is the case and you require the item returning to you, you will be required to pay the cost of the postage.
Returned items must be unwashed and unworn, with tags and swing tickets attached.
Please ensure that footwear is tried on indoors.
We will process your return ASAP. However on the odd occasion this may take up to 21 days. If you have not been refunded within 30 days of returning your items, please contact ys with proof of postage and we will assist you.
Return Address
Madam Butterfly
4 Whitedale Avenue
Blyth
Northumberland
NE24 4 ED
Faulty Items
Please contact us via email or telephone us regarding any faulty or incorrect items and we will assist you.
When trying on items of clothing please do not remove the labels. Please ensure that you are not wearing a perfume or a deodorant that may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
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